Enquiry Management enables the buying process needs of any size of traders, sourcing agents, exporters, buying houses and any other form of business. In this system, all kinds of enquiries can be efficiently coordinated and updated without any hassles using enquiry management system.
  • Better
  • Collaboration
  • Cloud Based Services
  • Reports
  • Time Management
    • Business Insights
  • Centralized Data Processing Solution

Enquiry Management System as the name suggests is a Lead Management System. This CRM (Customer Relationship Management) System not only helps you in nurturing leads for your organization but also helps to retain customers and maintain communication after the sales. Next, through customer feedback it helps to clearly determine which marketing tool, technique or campaign is more effective than the other in generating enquiries.

The administrator can create teams and be informed on the daily basis regarding the performance of his/her employees thereby determining their work efficiency. Through Enquiry Management System, an automatic SMS and an email gets sent to a potential client after each communication. This goes a long way in improving the lead to customer ratio. Quotation generation, Invoice generation and after sales communication can also be managed by the Enquiry Management System Web and Mobile Application.

This Lead Management Software follows the entire cycle starting at the basic step- New Lead Generation to Follow Up to Closing the enquiry. And the CRM takes care of everything within this cycle. The administrator can assign leads among the team members, mark important the ones which have more potential, schedule call back, meetings, visits etc and after closure of the enquiry can get an in depth analysis of the leads, it’s sources and various reasons for it successfully getting closed or not. Rights can also be assigned to users of the system as to who would access what kind of data and who can or can not update/delete data. EMS also requires a password before editing or deleting of any data in the system. Hence, this CRM secure, simple, easy to use and takes care of all the needs of Lead Management and enquiry handling flow.

ENQUIRY MANAGEMENT SYSTEM INCLUDES

Comprehensive Dashboard:

A comprehensive dashboard gives a total review of the entire status of different stages of enquiries. You will get basic statistics of conversion ratio, sales person performance, date wise analysis and campaign wise analysis

Multiuser Access:

The whole sales team has to work together and it’s very friendly to know how the team is implementing. As a head of the team you get a privileged access by which you can manage users, add or remove users and assign different leads to them. You can also configure auto assignment of enquiries to individual members.

Reminder System:

The Sales team has to follow up many times before the conversion happens and the prospective client asks you to call back on a specific day and time. In this system you can go ahead and set the reminders and the system will auto generate a to do list for those specific dates and remind you ate right time.

Document Tracking and Management:

The sales enquiry management system allows you to connect different documents with each enquiry and maintain versions as per your discussions. This feature helps to maintaining a proper communication channel with every prospective lead.

Data Migration:

From the online application you have various data migration capabilities. You can upload all your lead via XLS or CSV file to his application and also download the enquiries and push it to your Sap or any other application.